Simple APN Troubleshooting Guide

APN Troubleshooting Guide. If you are Reading this page it means you are having some sort of issues with the APN Settings on your phone, which means you cannot browse the internet or your issue is related to the MMS settings that makes you unable to send or receive picture messages, In case you are experiencing one of the aforementioned issues, you are at the correct place then!
 
Let’s start with the first issue – you cannot browse the internet at all. If you are having issues with MMS, then please go straight to the MMS Fix page.

There may be multiple reasons if your smartphone is unable to browse the internet or send MMS messages
 Here, we will go through all the related points to verify you have not missed a step during the setup process.
 Please review this checklist and make sure you have them all completed.

Data plan

First and most importantly, you must have a valid data plan, if you are not sure whether you have one purchased or not, please consult with your service provider.

data activated

Now that you know you have a data plan for the phone, please do make sure that the data is activated.

disable wireless (wi-fi off)

Whenever we are troubleshooting APN Issues, you should turn off the wifi.

verify and enter correct APN settings

Making sure you have the correct APN Settings is very important, they are unique and differ from carrier to carrier. Even the same wireless brand can have different versions of APN Settings, especially on MVNO, e. g. Straight Talk may have different APNs depending whether you are on T-Mobile, ATT or Verizon.

typo

Make sure you type in the APN Exactly as they appear; sometimes they include long, special characters. Pay special attention to the dots, and port numbers

check the network mode

Verify and double-check the data type your phone is trying to access. In the Mobile Networks – Network Mode, always try to use the automatic one (auto or auto connect)

create a new APN profile

Sometimes editing an existing APN can be messy, try always to insert a new APN Setting, this way you make sure that no old-untouched values are interfering with the correct ones.

create a new APN profile

Sometimes editing an existing APN can be messy, try always to insert a new APN Setting, this way you make sure that no old-untouched values are interfering with the correct ones.